Do your delivery vans turn up to find the customer isn’t there? Do patients book appointments but never show? Not anymore.

VoiceSage’s Logistics and Appointments facilitates better management of the entire cycle of availability, bookings, confirmations, deliveries and follow-up – seamlessly, easily and personally.

From delivery window notifications to rescheduling messaging, automating the customer communication process delivers real value through more efficient scheduling, reduced delivery costs and improved operational efficiency.

Send order status updates so customers can immediately specify delivery preferences, confirm delivery times, date and addresses, and route requests for time slot or address changes back to customer service staff with the push of a button.

VoiceSage Logistics and appointments automated customer contact to deliver a fast, cost effective service, significantly reducing delivery no shows, fuel consumption and ultimately delivering a greater customer service in this highly competitive industry.

• Reduce failed deliveries
• Decreased delivery query call volumes
• Reduced operating costs
• Better customer experience

• Order & Delivery Notifications
• Delivery time and window alerts
• Confirmation and delivery rescheduling
• Self Service Rescheduling
• Returned goods confirmations
• Unexpected delay alerts
• Appointment Confirmations
• Customer Surveys