4th April 2014 No Comments
LATEST NEWS
VoiceSage New Chief Product Officer Announced
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27th March 2014 No Comments
VoiceSage New Chief Product Officer Announced
Paul Sweeney, formerly Director of Innovation at VoiceSage, has been promoted to the new role of Chief Product Officer. The Digital Technology and Telecoms expert, who was part of the original team that founded VoiceSage in 2003, will be responsible …
24th March 2014 No Comments
VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running
VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title of Contact Centre Product of the Year for the second year running. VoiceSage, which was presented with the award last Thursday 13th March at …
18th March 2014 No Comments
Text Conversations: The Next Mobile Game-Changing Tool
Customers are falling behind with credit card payments. The company keeps chasing with letters and calls, with no response. The customer gets a text, which they feel they can answer. There is no pressure as texting offers anonymity, plus a …
13th February 2014 No Comments
VoiceSage Network Computing Awards Finalist for Contact Centre Product of the Year
VoiceSage, a previous winner for Contact Centre Product of the Year 2013’, have been announced as finalists at the 2014 Network Computing Awards. The Network Computing Awards recognise the solutions and companies that have been most impressive in helping organisations …
10th February 2014 No Comments
VoiceSage Customer BrightHouse Shortlisted in Credit Today Awards 2014
VoiceSage customer BrightHouse has reached the finals of the Credit Today Awards 2014 in the category – ‘Best Use of Technology’. The award will be announced on Thursday, 8 May 2014 at the Grosvenor House Hotel in Park Lane, London. …
8th February 2014 No Comments
The ‘Now’ Generation & FS Customer Service | Global Banking and Finance Review
The ‘Now’ Generation and FS Customer Service January 12th 2014, Paul Sweeney, VoiceSage Customer expectations have changed forever – how do financial services firms meet these changes and keep their customers happy, asks Paul Sweeney, director of innovation at VoiceSage …
23rd January 2014 No Comments
Serco & VoiceSage Release WhitePaper |The ‘Now’ Generation and the Customer Communications Gap
Being ‘Easy to Do Business With’ is the Default Measure of Customer Satisfaction, say Serco & VoiceSage. Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to a new white paper by Serco & …
9th December 2013 No Comments
VoiceSage invited to host debate on ‘The Customer Contact Challenge’ at CCA Conference
CCA Conference| 12-13 November |Edinburgh VoiceSage will host a lunchtime debate at this year’s CCA conference: The Future of Customer Service on the topic of ‘The Contact Challenge – Omni, Multi and Cross Channel – Making it Work for Customers’. …
11th November 2013 No Comments
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VoiceSage Customer Shortlisted for BT Retail Week Technology Awards 2014
VoiceSage customer, BrightHouse, has been shortlisted in the Digital Launch of the Year category of the BT Retail Week Technology Awards 2014. BrightHouse, which is the UK’s largest weekly payment retailer, has been selected alongside seven other organisations, for its …